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Andrew Radley is the a founder at AFGP and is an expert in IT managed services. He has designed, built and run highly profitable managed service operations for IT Services companies, telecommunications providers, software development companies and technology agencies.

Many software development and technology agencies miss the opportunity to grow revenue, margin, and boost customer loyalty by failing to offer well designed, scalable, and repeatable managed services.

For those that see the opportunity, they often don't recognise that the skills, processes and mindset required to provide managed IT services are different to those needed to deliver day-to day client projects. As a result, despite the intent to improve customer satisfaction, many attempts aren't as successful as they could be.

In this thought provoking white paper Andrew shares his insights into what the opportunity looks like for software and technology companies and how to go about growing a strong revenue line in managed services.